Website Terms and Conditions
Passenger Information and Reservation Agreement
OwnershipThis Web Site is the copyrighted property of WMPH and its various third party providers and distributors. All information, including and without limitation to text, graphics, software and all HTML, metatags, CGI and other codes and scripts in any format used to implement the Web Site ("Content") are the property of WMPH and that of each third party provider and distributor as applicable.
WMPH has identified and cataloged all original content and our original variations and modifications of third party content, text, graphics, software and all HTML, metatags, CGI and other codes and scripts. This content and other content on the Web Site is for personal use only. You may not copy, modify, download, upload, transmit, republish or otherwise distribute any content from the Web Site except as expressly permitted by these Terms and Conditions. Doing so will violate WMPH's copyright, trademark and other proprietary rights and the person, persons, company or entity in violation agrees to pay WMPH a fee of $10,000 per each page of WMPH's original or modified content, HTML, metatags, CGI and other codes and scripts or partial page of content used in violation of this agreement and will further immediately cease and desist using the content upon receipt of written notice from WMPH Incorporated. Nothing contained in the Terms and Conditions shall be deemed to give you any rights in or to any Trademarks, potential Trademarks, or copyrights of WMPH.
Limitation of LiabilityWMPH ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THIS WEB SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO FROM THIS WEB SITE. IN NO EVENT SHALL WMPH OR ANY THIRD-PARTY PROVIDERS AND DISTRIBUTORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO LOST PROFITS OR LOST SAVINGS), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH (A) ANY USE OF THIS WEB SITE OR CONTENT FOUND HEREIN, (B) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO THE USE OF OR INABILITY TO USE ANY COMPONENT OF THIS SITE FOR RESERVATIONS OR TICKETING) OR (C) THE PERFORMANCE OR NON PERFORMANCE BY WMPH OR ANY THIRD-PARTY PROVIDERS AND DISTRIBUTORS, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY.
Limitation of ResponsibilityWMPH provides users with the access to a rich collection of online resources including various information tools and product-specific information provided by third parties. You understand and agree that the service is provided "as is" and that WMPH assumes no responsibility for the descriptions, availability and/or misquotations of offers and programs provided by WMPH or its suppliers and their agents.
WMPH sells vacation travel provided by third parties that WMPH does not control. WMPH is not responsible for breach of contract or any intentional or negligent action on the part of such third party suppliers which may result in loss, damage, delay or injury to you or your travel companions. WMPH does not guarantee any of our third party suppliers' rates, bookings, reservations, connections, scheduling or protection of personal belongings. In addition, WMPH assumes no responsibility for overbooking, cancellation or delays for cruises, hotels or airlines, tour operators, ground transportation or other providers of service.
WMPH shall not be responsible for any damage to or loss of luggage or personal items. WMPH recommends the purchase of Travel Protection insurance. Travelers who use this Web Site or our Call Center assume full responsibility for and hereby release WMPH from any duty of checking or verifying any passports, visa, vaccination or other entry requirements for chosen destinations. The traveler agrees that WMPH is not responsible for any potential risks and hazards associated with travel to destinations listed on the Web Site. By embarking on travel arrangements through, or utilizing information contained on the Web Site, you voluntarily assume the risks associated with such travel.
IndemnificationYou agree to defend, indemnify and hold harmless WMPH and any third-party providers and distributors and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this Web Site.
Governing LawThe laws of the State of Florida, United States of America, shall govern this Agreement and its performance. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Palm Beach County, Florida, United States of America, in all questions and controversies arising out of or related to your use of the Web Site and this Agreement.
Links to Other Web SitesThis Web Site may contain links to other Web sites. These links are provided solely as a convenience to you and are not endorsed by WMPH and/or its third-party providers or distributors. WMPH and/or its third-party providers or distributors shall not be responsible for the content of any other Web sites and make no representation or warranty regarding any other Web sites or the contents or materials on such Web sites. If you decide to access other Web sites, you do so at your own risk.
SeverabilityThese Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
Modification of These Terms and ConditionsWMPH reserves the right to change the terms, conditions, and notices under which this Web Site is offered.
Entire AgreementThese Terms and Conditions constitute the entire Agreement between you and WMPH relating to your use of the Web Site, at any time and in any way, and supersede any prior understandings or agreements between you and WMPH relating to such use, whether electronic, oral, or written.
Passenger Information & Reservation Agreement
Definition of Terms
"Traveler(s)": You, a very important Client of WMPH Vacations
"WMPH": WMPH Vacations & subsidiaries: AlaskaCruises.com, RegentCruises.com EuropeCruises.com, HawaiiCruiseOutlet.com, iCruise.com
"Vendor(s)": Cruise line, airline, hotel, resort, tour operator, car rental agency, any other provider of travel utilized by WMPH
By booking via this site or with one of our Agents, Traveler(s) agrees to abide by the following Terms &Conditions/WMPH Vacations Passenger Information & Reservation Agreement. Traveler is required to read this Agreement in detail to ensure full compliance with WMPH policies and procedures. WMPH shall not be held responsible should Traveler fail to read and understand this Agreement in its entirety.
In providing travel arrangements, WMPH acts only as an agent on Traveler's behalf and does not operate, control or supervise any Vendor and will not be held responsible for Vendors failing to meet schedules or other travel arrangements whether or not schedules/travel arrangements are booked/issued by WMPH or one of its Vendors. WMPH is not responsible for breach of contract or any intentional or negligent action on the part of such third party suppliers which may result in loss, damage, delay or injury to Traveler and his/her travel companions. WMPH does not guarantee third party supplier rates, bookings, reservations, connections, scheduling, or protection of personal belongings. In addition, WMPH assumes no responsibility for overbooking, cancellation or delays for cruises, hotels or airlines, tour operators, ground transportation or other providers of service. WMPH recommends the purchase of Travel Insurance.
Travelers assume full responsibility for obtaining required travel documents and hereby release WMPH from any duty of verifying passport, visa, vaccination or other entry requirements for each destination as listed on Traveler's itinerary.
Traveler agrees that WMPH is not responsible for potential risks and hazards associated with travel to some destinations and by embarking on travel arrangements booked through WMPH Vacations, Traveler voluntarily assumes the risk associated with such travel.
All Vendors, including Cruise Lines & Airlines, reserve the right to amend their itineraries with or without notice. Traveler will need to verify his/her itinerary via the specific Vendor's web-site. Additionally, Vendors may increase government taxes and fees imposed by a government agency or add fuel surcharges even after reservation has been paid in full. These additional costs, if any, will be the sole responsibility of Traveler and will be added to the applicable invoice; or onboard account if collected by the Cruise Line. WMPH reserves the right to correct clerical errors on Traveler's invoice, including but not limited to taxes, government fees, airline taxes/fuel surcharges, cruise fare/taxes/fuel surcharges, and miscellaneous costs any time up to commencement of travel.
PROOF OF CITIZENSHIP - (IMPORTANT!)
Proper proof of citizenship is at all times REQUIRED to travel. It is the responsibility of each Traveler to be aware of the proper documentation required for travel regardless of Cruise Line and destination, including but not limited to valid passport, photo identification, proof of citizenship, visas and inoculations if applicable. If Traveler does not provide the required documentation at time of embarkation, Traveler will be denied boarding without recourse for refund. Should boarding be denied, Traveler's cruise is non-refundable. Traveler will be solely responsible for all expenses. The Cruise Line and WMPH Vacations are not responsible for refunding any moneys paid and/or reimbursing Traveler for any out-of-pocket expenses that may be incurred.
NON-U.S. & NON-Canadian Citizens
Valid passport is required, AND a multiple re-entry visa (B-2 Visitor's Visa) may be required, for foreign cruise passengers sailing from the United States. Traveler may also be required to have sailing permits and/or visas to enter some countries.
TRAVEL TO ALASKA & THE PACIFIC COAST
The Canadian Government requires Foreign Citizens from most countries to obtain a visa for entry into Canada. This law affects all cruises that make a port of call in Canada including most cruises to and from Alaska and the Pacific Coast. Failure to present the required visa will result in denied boarding with no refund. Find out if you need a visa: http://www.cic.gc.ca/english/visit/visas.asp.
U.S., Canadian Citizens and Permanent Residents***
Many Cruise Lines now require all Travelers to carry a valid passport. Please refer to the Cruise Line's web-site for the most up-to-date requirements.
***ATTN PRINCESS CRUISES PASSENGERS: The following is the passport requirement when minors travel with one (1) adult 21 years of age or older on a voyage governed by the U.S. Western Hemisphere Travel Initiative (WHTI). This includes travel within the United States, Hawaii, Canada, the Caribbean, Mexico & the Panama Canal. Princess requires that ALL Travelers must be in possession of a valid passport. In cases of emergency where Travelers may be required to disembark at a non-U.S. port, Princess cannot guarantee that all members of Traveler's party will be allowed to disembark with just a WHTI-compliant document or birth certificate. Failure to present a valid passport for all Travelers traveling together will result in denial of boarding without refund.
U.S. Resident Aliens are required to present, in addition to a valid passport & any other required document, a current and valid Alien Resident Card. Canadian Permanent Residents are required to present a valid Permanent Resident Card in addition to a valid passport and other required documents.
The above mentioned Proof of Citizenship requirements is subject to change without advance notice. For the most up-to-date information regarding passport requirements and trusted traveler programs (such as the new U.S. Passport Card, NEXUS, SENTRI and FAST) please refer to the following web-site: http://travel.state.gov/. Foreign nationals should at all times contact their government agency for further details. All Travelers are required to pre-register online with their Cruise Line prior to Travel Documents being issued.Passenger Names
Upon receipt of confirmation, it is important for Traveler(s) to review the spelling of each name to ensure it exactly matches each Traveler's passport, including middle name. If a name is incorrect or misspelled, Traveler is required to contact WMPH immediately. Penalties may apply to name changes and corrections after booking. Penalties and/or service charges incurred by Vendors and WMPH for correcting misspelled or inaccurate names are the Traveler's sole responsibility. Traveler must complete his/her pre-cruise travel registration forms on each cruise line's web-site immediately upon final payment. Note: Newlyweds must provide each name as they will appear on their valid government issued I.D. at the time of travel.
Name Changes & Substitutions
Many Cruise Lines will allow name changes on a stateroom provided at least one of the original passenger names in the stateroom remains the same. These changes may be made without penalty if made prior to the Cruise Line's Final Payment Due Date. Any name changes or corrections after the Final Payment Due Date is subject to name change fees by your cruise line, airline, WMPH Vacations and/or other Travel Providers. Unfortunately, Cruise Lines will not allow a total name change of all guests in a cabin. Should you opt to change the names of all passengers in a stateroom; Cruise Lines will consider this a full cancellation and applicable cancellation penalties will apply. We recommend Travel Insurance to protect your vacation investment.
Minimum Age Requirement
Most cruise lines require that Travelers under the age of 21 years be accompanied by a parent, relative, or guardian 25 years or older booked in the same cabin. Exceptions may be made for honeymooners who can present a marriage certificate; otherwise guests under the age of 21 will be denied boarding without a refund. WMPH Vacations is not liable for Traveler's failure to provide correct information.
Booking a Guaranteed Stateroom: In exchange for a low cruise rate, most Cruise Lines allow Travelers to book a Guaranteed (GUAR/GTY) stateroom/category. When booking this type of promotional fare, Traveler's stateroom is assigned/selected by the Cruise Line within 1-week of departure, subject to availability. Guaranteed Balcony and Oceanview staterooms may have obstructed views. WMPH Vacations has no control over the cabin assignment. Once Traveler's cabin has been assigned, no changes are allowed. Travelers and their companions traveling together in separate cabins may be assigned on different decks.
Travelers with specific cabin needs/requirements should not book this type of cruise fare. To request a specific cabin(s) contact WMPH Vacations immediately. Additional fees apply for specific cabin assignments.
Air - Schedules and Deviations
Air schedules are booked at the discretion of Vendor, whether it is WMPH Vacations, the Cruise Line, or an alternate third party agency, and may not be released to Traveler until 21-days prior to travel. Vendor will make every effort to provide a convenient flight schedule with minimal stops. Once flights are assigned, changes cannot be made without incurring significant penalties. Third-party Vendor air program fees, policies, and procedures are separate from the fees, policies, and procedures of WMPH Vacations. Frequent flyer mileage programs, airline seat selection and special requests are the sole responsibility of Traveler in accordance with airline policies. WMPH Vacations makes no guarantee nor assumes any responsibility for airline selection, seat assignments, flight schedules and routing, or delays/cancellations. If you have a specific flight preference, deviation requests are accepted for a minimum non-refundable fee of $50 per person plus any airfare differential; due and payable at time of confirmation. Additional fees/charges are non-refundable and are the sole responsibility of the Traveler. Air Deviations may not be requested within 60-days of departure. After initial deposit has been received, all Vendors reserve the right to charge penalties should you opt to cancel your air schedule.
Seat Assignments: Once your flights have been confirmed, you will be required to select pre-assigned seats via the airline's web-site, as well as request special meals and add frequent flyer numbers. WMPH Vacation's Customer Service department is available to assist with these arrangements for a fee of $25 per cabin/per request.
Traveler's Cruise, Land/Hotel Package, Airfare, WMPH Custom Cruise Combo Package, and/or additional services booked via our site or with one of our Sales Agents must be paid in full no later than the Final Payment Due Date listed on his/her invoice, unless otherwise advised. WMPH Vacations will charge the full outstanding balance to the credit card currently on file on the date specified, unless Travelers provide specific written instruction stating otherwise. Cancellations for lack of payment due to declined credit cards and/or returned checks are subject to the individual Vendor's cancellation penalties and are the responsibility of Traveler(s). Final Payments may be made online by clicking the "Make a Payment" link at the top of our websites, by telephone to our agency, or by check or money order payable to WMPH Vacations.
WMPH Vacations recommends the purchase of Travel Insurance as this is the only way you may recoup your money in the case of cruise cancellation for a covered reason within the WMPH and/or Cruise Line's penalty period. Please contact the WMPH Client Services Department at 1-800-439-1909 to have Travel Insurance added to your invoice for an additional charge. For additional information regarding Travel Insurance, please visit our web-site: https://www.regentcruises.com/about/travel-protection-insurance.html
Optional Travel Insurance purchased through WMPH Vacations must be purchased on or before your Final Payment Due Date; otherwise certain benefits may not apply. If at any time you purchase additional services such as air travel, ground transportation, hotel accommodations, etc. as part of your planned trip, you should contact WMPH Vacations within 14 days of purchase so that the cost of these items can be added to your insurance policy. Additional premium costs will apply. Failure to do so may result in the denial of your claim by the insurance company. Also, in the event that you extend or alter your travel dates, you should alert either WMPH Vacations; Allianz Global Assistance; or other provider, otherwise your insurance plan may not cover any claims you may have.
Travel Documents/Vouchers/Luggage Tags
To access cruise documents, Travelers are required to complete the online check-in process after final pre-cruise registration process via the Cruise Line's web-site to obtain his/her Cruise Line e-dox/boarding pass.
Travel documents/vouchers for your trip are issued electronically and sent via email to the Lead Traveler approximately 14-days prior to departure. All guests are required to complete their pre-cruise registration via the cruise line's web-site to obtain/print their cruise line ticket/boarding as these are not part of the documents.
WMPH Vacations & Cruise-Only Change/Cancellation Fees
For Cruise-Only bookings, the Cruise Line's change & cancellation fees will apply. Fee structure varies by Cruise Line. Traveler should contact WMPH Vacations for specific cancellation fees for his/her cruise. In addition to Cruise Line fees, WMPH Vacations also charges an administrative fee for changing and cancelling your reservation.
|WMPH Vacations & Cruise Line Fee Structure
All fees are non-refundable
|Fee Description||WMPH Fees||Cruise Line Fees|
|Change Fees||$25 per person, per occurrence plus Cruise Line Fees||Determined by Cruise Line at time of change|
|Cancellation Fees/Penalties||$50 per person WMPH Admin Fee plus Cruise Line Fees||Determined at time of cancellation|
|Air Deviation Fees/Penalties||$50 per person WMPH Admin Fee plus airline fare difference & fees||If client booked Cruise Line air, the Cruise Line will determine the fees at time of change|
|Print/Mail Doc Fee||$25 per booking, per occurrence for documents mailed within the 48 contiguous U.S. Additional fees may apply for all other locations.||Fees are determined by the Cruise Line|
|Returned Check Fee||$50 per check, per occurrence||N/A|
Additional fees/penalties apply to WMPH Custom Cruise Combo Packages. See below for fee structure.
WMPH Custom Cruise Combo Packages
WMPH Custom Cruise Combo Packages ('Cruise Combos') are designed to include multiple travel suppliers at a single price. Travel suppliers can include, but are not limited to: airlines, cruise lines, hotels, transportation companies, tour operators, shore excursion providers and resorts (see the section: Limitation of Responsibility above). WMPH reserves the right to substitute any service or travel supplier with one of similar or equal quality, at any time, without prior notice.
Completing the Online Booking Form does not guarantee a Cruise Combo reservation. WMPH will make every effort to book the sailing date and category requested. WMPH will contact you with stateroom category, rates and availability of your sailing date prior to charging your credit card. A per person non-refundable deposit is required to confirm a reservation.
Pricing, Inclusions, Promotions
All prices, inclusions & promotions listed on the web-site are current at the time of upload and are subject to change without advance notice. Prices exclude non-commissionable fees; additional service charges; Travel Insurance; and applicable government taxes & fees unless otherwise specified. Surcharges and fees implemented by a travel supplier, even after the reservation is made, will be the sole responsibility of each traveler and is due and payable in full prior to departure.
WMPH Processing Fee
Effective January 1, 2011, WMPH will charge a $20 per booking fee when confirming a Cruise Combo. Fee is added to the Cruise Combo fare at the time of booking and will be reflected in the total amount shown on your invoice. Fee is collected with final payment and is at all times non-refundable.
Change Fee/Re-Ticket Fee
Travelers may request revisions, including but not limited to: promotional fares, travel dates, cabin category, and travel supplier preferences (non-airline). A minimum $50 per person non-refundable change/re-ticket fee will apply ($100 per booking), plus any supplier penalties/fees. This fee is due and payable upon confirmation of change.
WMPH Air - Schedules & Deviations
From time to time, WMPH will offer promotional airfare from select U.S. gateways as part of a Cruise Combo. WMPH's ability to offer air is limited to airline scheduling and the availability of published and negotiated airfares. Airfares negotiated by WMPH and/or a third party vendor limit your ability to exchange, upgrade, endorse or make changes to your airline tickets. The air portion of your Cruise Combo is at all times non-refundable.
WMPH will release your air schedule at least 60-days prior to departure, and only after final payment for entire Cruise Combo Package has been received. Frequent flyer mileage programs, airline seat selection, airline baggage fees, and special requests are the sole responsibility of Traveler in accordance with airline policies. WMPH Vacations makes no guarantee nor assumes any responsibility for airline selection, seat assignments, flight schedules and routing, or delays/cancellations. WMPH cannot guarantee a specific flight schedule in advance. However, after Traveler has received his/her flight schedule from WMPH, requests for specific flights will be accepted up to 60-days prior to departure. An air deviation fee of $50 per ticket, plus the difference in airfare, is due and payable at time of flight confirmation and is non-refundable once charged. Additional fees/charges, including airline baggage fees are non-refundable and are the sole responsibility of the Traveler. All travelers are responsible to ensure they have the proper identification to travel with both the airline(s) and the cruise line.
Due to government security regulations, WMPH requires the following information at the time of booking to secure your air schedule: your full name as it appears on your passport including middle name, your date of birth, and gender. If traveling internationally, the airlines may also require your passport number, expiration date, nationality, residential address and destination address. Failure to provide this information may result in complete cancellation of your air schedule by the airlines without advance notice to WMPH. WMPH cannot guarantee the rebooking of your original air schedule and additional airline fees/penalties may be assessed. Airline tickets and cruise documents will not be released until required information and additional payment is provided in full to WMPH. WMPH highly recommends travelers to check-in for flights within 24-hours of departure, depending on your final destination and the government-regulated level of airport security in place at the time of travel. Connecting flights are booked per the rules of the airlines.
WMPH Travel Documents
Travel Documents for the land-only portion of the Cruise Combo Package are sent via email approximately 14-days prior to the scheduled departure date. Travelers are still required to complete the Cruise Line's online registration process to obtain their Cruise Documents/Boarding Pass.
|WMPH Cruise Combo Package Change/Cancellation Fees
All fees listed below are non-refundable and are in addition to the WMPH Vacations & Cruise-Only Change/Cancellation Fees listed above.
|Processing Fee||$20 per booking (see definition of WMPH Processing Fee above)|
|Change Fee/Re-Ticket Fee||$50 per person, $100 max per booking (see definition of Change Fee/Re-Ticket Fee above)|
|Cancellation Fees/Penalties||121+ days prior to departure: $100 per each guest in booking* plus any additional cruise line penalties if applicable.
Effective July 15, 2015: $50 per person of the above $100 per person cancel fee may used as a credit (FCC) toward a future trip booked with WMPH Vacations if reserved within (12) months of trip cancellation. The additional $50 per person is non-refundable.
120-90 days prior to departure: Full Deposit is non-refundable* plu any additional cruise line penalties if applicable. No FCC.
89-50 days prior to departure: 50% of full package price is non-refundable*. No FCC.
49-35 days prior to departure: 75% of full package price is non-refundable*. No FCC.
34-0 days prior to departure: 100% of full package price is non-refundable*. No FCC.
*At all times, after purchase, Travel Insurance and Airfare are non-refundable and in addition to the fees/penalties mentioned above.
WMPH Vacations / RegentCruises.com
220 Congress Park Drive
Delray Beach, Florida 33445
For Cruise Reservations, please call: Toll Free: 1-800-784-0022
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