Website Terms and Conditions
Passenger Information and Reservation Agreement

This website is owned and operated by Arrivia, Inc., and its subsidiaries and affiliates (Collectively herein as "Arrivia", "We," "Us," and "Our") located at 15147 N. Scottsdale Road, Suite 210, Scottsdale, AZ 85254.

These Website Terms and Conditions ("Terms and Conditions") set forth a legally binding agreement between Us and each person who browses this site, shops for travel, and or purchases products and services marketed herein, including the guests of the purchaser. By purchasing products and services through Arrivia, you ("You" or "Your") acknowledge and agree to be bound by these Terms and Conditions and any travel provider terms which are incorporated herein. Additionally, You agree that it is Your sole responsibility to inform any traveling companion(s), guests, or the users of any product or service purchased through Arrivia of the contents of these Terms and Conditions and all applicable travel provider terms. If You disagree with any part of these terms, please do not use Our website.

FULFILLMENT SERVICES

Purchase, benefits and transactions on this website are fulfilled by Arrivia, Inc., d.b.a. iCruiseRegentCruises.com powered by Arrivia. Arrivia is a registered seller of travel in the following states: Florida #ST29452, Washington UBI #602 443 155 001 0001, Hawaii #TAR-5192 (Hawaiian travel agency trust account named Client Trust Account #21-136301 is held at First Hawaiian Bank); and California CST No. 2066521-50,. Registration as a seller of travel does not constitute approval by the State of California. We are not a participant in the California Travel Consumer Restitution Fund. California requires certain sellers of travel to have a trust account or bond. Arrivia, Inc. maintains a Consumer Protection Bond issued by International Fidelity Insurance Company in the amount of $100,000.00.

PRICING TERMS AND CONDITIONS

Unless otherwise indicated above, all cruise rates are per person, double occupancy, cruise-only without airfare, do not include government taxes and fees and quoted in in U.S. dollars. P&O Cruises, P&O Australia, and Ponant Cruises rates are based on foreign currencies that are converted to USD based on today's exchange rates. Rates are subject to availability, can vary by ship and sailing date, and for new bookings only. Fares are capacity controlled, and subject to change without notice. Port charges are included. Prices do not include additional service charges; Travel Insurance; and applicable government fees and taxes, fuel surcharges, and port expenses are additional unless otherwise stated. Surcharges and fees implemented by a travel supplier, even after the reservation is made, will be the sole responsibility of each traveler and is due and payable in full prior to departure. Certain promotions which may include amenities like shipboard credits, pre-paid gratuities, drink packages or other packages may be available by category, room type or fare code and may not be combinable with other promotions. For any questions, please consult one of our cruise specialists for applicability and verification. All prices, inclusions & promotions listed on the website are current at the time they were published and are subject to change without advance notice. Arrivia, Inc., its subsidiaries, and partners are not responsible for last-minute changes to price or itinerary by cruise lines, or for any errors or omissions in the content of this website.

TRAVEL INSURANCE PLANS

We recommend the purchase of Travel Insurance as this is the only way you may recoup your money in the case of cruise cancellation for a covered reason within the Arrivia and/or Cruise Line's penalty period. Please contact the Our Client Services Department at 1-800-439-1909 to have Travel Insurance added to your invoice for an additional charge. For additional information regarding Travel Insurance, please visit our website: https:/wwwwww.regentcruises.comcom/about/travel-protection-insurance.html

Optional Travel Insurance purchased through Us must be purchased on or before your Final Payment Due Date; otherwise certain benefits may not apply. If at any time you purchase additional services such as air travel, ground transportation, hotel accommodations, etc. as part of your planned trip, you should contact Us within 14 days of purchase so that the cost of these items can be added to your insurance policy. Additional premium costs will apply. Failure to do so may result in the denial of your claim by the insurance company. Also, in the event that you extend or alter your travel dates, you should alert either Us; Generali; or other provider, otherwise your insurance plan may not cover any claims you may have.

PROVISION OF INFORMATION

Travel, travel provider, and product and service information provided to Purchaser is based on information received from third party travel providers. While We make reasonable efforts to ensure that this information is accurate and complete, We expressly disclaim liability for inaccurate, incomplete, or misleading information.

HOTEL TAXES AND FEES

To facilitate your transactions with Us, We will charge your payment method for "Taxes and Fees." "Taxes and Fees" includes an estimated total that We will pay to the hotel or supplier for taxes and government fees it owes related to your booking, including but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes. The amount paid to the supplier for taxes and fees may be less than the amount We estimate and charge to You. The balance of the charge for Taxes and Fees is a service fee We retain as part of the compensation for our services and to cover Our costs for making reservations, including, for example, customer service costs. We may also include Our service fee in the Taxes and Fees section, which is a fee You paid to Us. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying and may include profit that we retain.

Depending on the type of booking You make through Us, You may be charged additional fees by Our suppliers, including, but not limited to: Certain mandatory hotel specific service fees, including but not limited to: resort fees, energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, security deposits and/or housekeeping fees; and certain optional incidental fees, including but not limited to: parking charges, minibar charges, phone use charges, room service charges and/or movie rentals; and Port expenses, specialty dining, show fees, drink package costs, and/or additional activity costs.

Our travel providers may require You to put a payment method on file upon check in to pay these and/or other charges directly to the supplier upon check out. Contact the supplier directly to determine what charges apply to Your reservation.

Additionally, travel providers may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. If you are a citizen of a country you travel to, You may owe additional taxes to the hotel at check out.

Contact the supplier with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to Your booking.

AVAILABILITY

All offers are based on availability and travel products are not guaranteed until confirmation is received from the travel provider or supplier directly through Us.

Our website search results populate based on the parameters You provide for type of travel, destination, and dates of travel. By default, the results are sorted and listed based on largest to smallest saving percentage. After the list is populated, You may change the list order and sort based on other criteria such as biggest dollar savings, high or low pricing, high or low rating, amenities, travel product name and/or travel product distance, among other options based on travel type. This capability allows You to view the results based on your preferences.

CHARGEBACK POLICY

We recognize that chargebacks can happen for a variety of valid reasons. However, if You make a credit card payment through Us, and You later dispute this legitimate charge by raising a chargeback without merit, whether fraudulently or otherwise, We may take steps to recover any charges resulting from such an unmerited chargeback from you directly. Invalid chargebacks include but are not limited to: disputing a charge made outside of the prescribed cancellation policy; disputing a charge made in respect of the booking in which you fail to make reasonable efforts to work with Us or provider to resolve any issues; or requesting a chargeback without a legitimate reason and/or failing to provide any supporting information in respect of the chargeback to allow those parties from which the chargeback is requested to assess the basis of the chargeback request. We take a zero-tolerance approach to chargeback fraud. Furthermore, in the event of any unmerited chargeback requests, We reserve the right to recover monies by any legitimate means available to us, including using a third-party debt collection agency, or any other lawful means to recover funds successfully charged back to you in such circumstances.

CANCELLATION POLICY

Cancellations made will be subject to the individual travel provider's cancellation policies and requirements, which will be disclosed at time of booking.

If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.

We are not responsible for and otherwise disclaim any responsibility, liability, or other damages related to third-party travel providers' cancellation and refund policies or their issuance of future cruise or travel credits, certificates or other forms currency in exchange for a future right to travel with the third-party supplier. In addition, We may facilitate options to cancel, rebook, or receive such credits to be used in the future with third-party travel providers, however, by doing so We are not making any recommendations or representations as to the financial condition of the third-party travel providers.

FLEXPAY PAYMENT PROGRAMS

FlexPay is a third-party provider of payment programs that provides payment options for You. Any transaction, agreement, or arrangement that You enter into with FlexPay is solely between You and FlexPay. We are not a party to such transaction, agreement, or arrangement and disclaim any responsibility or liability for the same. Further, FlexPay is solely responsible for the content, materials and/or information contained in any FlexPay websites that may be accessed via Our site. Such links are provided by Us solely for your convenience. Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Flex Pay by Upgrade are offered by these lending partners: upgrade.com/flex-pay/lenders/. Privacy Policy Terms of Use. 275 Battery St 23rd floor, San Francisco, CA 94111

COVID-19 NOTICE

An inherent risk of exposure to Covid-19 ("COVID") exists in all places where people are present. COVID is extremely contagious and can lead to severe illness, disability, and/or death. According to the Centers for Disease Control and Prevention ("CDC"), individuals with underlying medical conditions and/or older adults are especially vulnerable. By visiting any destination, property, or by traveling on any vehicle, airplane or cruise ship, you voluntarily assume all risks related to exposure to COVID and agree to adhere to health and safety protocols that may be required by law, the travel provider, property manager, cruise operator, including, but not limited to, social distancing measures, face mask requirements, health screenings, proof of vaccination and COVID testing, which may change from time to time and for which you may incur additional fees. Due to COVID, any travel plans or arrangement (or the activities offered in connection with the cruise) may be modified, cancelled or rescheduled. The CDC publishes travel advice, warnings and recommendations related to COVID, which along with the travel providers website should be reviewed before travel.

COVID-19 REQUIREMENTS FOR CRUISE TRAVEL

COVID TESTING & VACCINATION REQUIREMENTS

Cruise lines may require guests to test for COVID and/or show proof of vaccination, on or before embarkation. Please verify the cruise line's requirements by completing your pre-cruise registration and visiting the cruise line's website. Failure to do so at least 14 days prior to departure may result in your booking being cancelled or denied boarding with no refund.

COVID RESTRICTIONS BY PORT

It's important for guests to familiarize themselves with the health & safety protocols for all ports visited during their cruise. Refer to the cruise line's website for details, restrictions, or any changes to the itinerary. Failure to comply with applicable COVID vaccination/testing requirements could result in denied boarding with no refund.

TRAVEL INSURANCE

Depending on the cruise line and ship, guests 12 years or older that are NOT vaccinated may not be permitted to travel or may require proof of Travel Insurance upon check-in. Failure to provide proof will result in denied boarding with no refund. Please contact the cruise line directly for regulations.

Also, it is imperative that you provide your direct contact information to the cruise line via your pre-cruise registration so they can advise you of any last-minute changes with regard to vaccination/testing requirements and/or changes to your sailing.

FORCE MAJEURE

We do not assume and hereby expressly disclaim any liability or responsibility, without limitation, for (i) delay or failure in performance or interruption of service, including but not limited to booking cancelations, and/or website outages, (ii) damages, expenses, inconvenience, loss, including but not limited to for refunds for, or injury or death while You are traveling or while You are on any aircraft/ship in transit to and from Your booked travel, resulting directly or indirectly from acts of God, civil or military authority, civil disturbances, wars, acts of terrorism, strikes, fires, extreme weather condition, epidemics, pandemics, government restrictions on travel, movement or large gatherings, or from other catastrophes, or other events of force majeure (collectively, "Force Majeure Events") which are beyond Our reasonable control at the time We claim excusable delay or failure to perform and for which are not able to be overcome through the exercise of commercially reasonable efforts.

If We claim such an excuse, We will promptly notify You of the occurrence and shall advise You of the extent of the disability and the expected duration of Our inability to perform Our obligations under this Agreement. In no event shall You hold Us liable for any liability caused by Force Majeure Events outlined herein.

LIMITATION OF LIABILITY

ARRIVIA SHALL NOT BE LIABLE FOR AND DOES NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH OR INJURY TO PERSON OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETER ORAL OR WRITTEN) OF ANY THIRD-PARTY SUPPLIERS, INCLUDING BUT NOT LIMITED TO TRAVEL PROVIDERS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. OUR DISCLAIMERS OF LIABILITY APPLY TO DAMAGES OR INJURY CAUSED BY ANY PERFORMANCE FAILURE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS OR ALTERATION, WHETHER THE DAMAGE RELATED TO BREACH OF CONTRACT, TORTIOUS ACTS, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION. ARRIVIA'S LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF ARRIVIA WILL BE LIMITED TO THE FEES PAID BY PURCHASER FOR THE TRAVEL PURCHASE. YOU ACKNOWLEDGE THAT WE ARE NOT LIABLE FOR DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF THIRD PARTIES, INCLUDING USERS TO THIS WEBSITE. THE RISK OF ANY OF THE ABOVE RESTS ENTIRELY WITH YOU. WE AND ANY INDIVIDUAL OR ENTITY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING ANY CONTENT OR INFORMATION ON THIS WEBSITE, ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, LIQUIDATED, EXEMPLARY, MORAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OR THE INABILITY TO USE THIS WEBSITE OR FROM THE BREACH OF ANY WARRANTY. IN NO EVENT WILL ARRIVIA BE LIABLE FOR SPECIAL, CONSEQUENTIAL, LIQUIDATED, INCIDENTAL, INDIRECT, EXEMPLARY, MORAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS LIMITATION SHALL ALSO APPLY TO ARRIVIA' S AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS OF ARRIVIA.

GOVERNING LAW

These Terms and Conditions and the website shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by You or Your guest, whether using ay product or service or traveling with You or traveling under a Booking Confirmation/Travel Receipt, to seek any remedy against Arrivia or its associated entities, designees, or contractors must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event You or Your guest initiates an action at law or in equity and Arrivia prevails, that You or Your guest shall pay all costs incurred by Arrivia in defending such action, including but not limited to, reasonable attorney's fees, paralegal fees and court costs.

INDEMNIFICATION

You agree to defend and indemnify Us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought (i) by you or on behalf of you in excess of the liability described above; or (ii) by third parties as a result of:

1. Your breach of these Terms and Conditions;
2. Your violation of any law or the rights of any third party; or
3. Your use of Our website and/or products and services in violation of these Terms and Conditions.

CLASS ACTION WAIVER

PURCHASER AND ARRIVIA, INC. AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER PURCHASER OR ARRIVIA, INC. WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH PURCHASER OR ARRIVIA, INC. ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. PURCHASER AND ARRIVIA, INC. FURTHER AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF PURCHASER AND ARRIVIA, INC. AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING. IF THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION.

DISCLAIMER OF WARRANTIES

All of Our content, products, and services provided to You is provided on an "as it" basis. We make no representations or warranties of any kind, express or implied, about the products and services We provide, the operation of Our website, and /or the accuracy of any of the information, content or materials We provide.

To the fullest extent permitted by law, We disclaim all representations and warranties, including but not limited to: the implied warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. We do not warrant or make any representations that Our program or website will operate error-free or uninterrupted, the defects will be corrected or that Our website and/or its servers will be free from viruses and/or other harmful components. In addition, We expressly reserve the right to correct any pricing errors on our Website and/or bookings or reservations made under an incorrect price. In such event, if available, We will offer you the opportunity to keep you reservation at the correct price or We will cancel your reservation without penalty.

We do not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material provided by Us to You, including but not limited to information, content, products, services, text and graphic or video content.

Without limiting the foregoing, no representation, warranty, or guarantee is made:

1. Regarding the acceptance of any request;
2. That You will receive the lowest possible price for the products, services, and/or goods We advertise and/or You purchase;
3. Regarding the availability of products, services, and goods advertised by Us;
4. Regarding the results that may be obtained from using Our products or services.

DISPUTE RESOLUTION POLICY

Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Arrivia and Our subsidiaries, officers, directors, employees, agents, business partners, third party travel providers, vendors, or any companies offering products or services through Us (which are beneficiaries to this arbitration agreement) shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to jurisdiction and waive any venue or other objection to the arbitration proceeding taking place in Maricopa County, Arizona. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced.

The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. 1 et. seq. ("FAA") and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. Either party may elect to participate in the arbitration telephonically. The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure.

Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules.

The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis.

The parties further expressly agree that (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award; and (v) the arbitral award shall be issued in Maricopa County, Arizona.

Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award. Notwithstanding this Dispute Resolution Policy, We may as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration.

Judgment upon the arbitral award or decision may be entered by the Maricopa County Superior Court or the United States District Court for the District of Arizona, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision.

TELECOMMUNICATIONS AND AGREEMENT TO BE CONTACTED

Call Recording and Monitoring. You acknowledge that telephone calls to or from Us to You may be monitored and recorded and you agree to such monitoring and recording.

Providing Telephone Numbers and Other Contact Information. You verify that any contact information provided to Us, including, but not limited to, Your name, mailing address, email address, residential or business telephone number, and/or mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide. You are strictly prohibited from providing a phone number that is not Your own. If We discover that any information provided in connection with your registration is false or inaccurate, We may suspend or terminate Your account at any time. Should any of your contact information change, including ownership of Your telephone numbers. You agree to immediately notify Us before the change goes into effect by texting STOP to quit to any text message, and for HELP call 855-678-8731, or emailing Us at legalaffairsrequest@arrivia.com.

Your Consent to Receive Automated Calls and Texts. You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive recurring artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from RegentCruises.com d.b.a. ATTN Traveler related to marketing, promotions, your account, any transaction, and/or Your relationship with Us. Message and Data Rates May apply. You acknowledge that automated calls or text messages may be made to Your telephone number(s) even if Your telephone number(s) is registered on any state or federal Do Not Call list. You agree that We may obtain, and You expressly agree to be contacted at, any email addresses, mailing addresses, or phone numbers provided by You or Your representative at any time or obtained through other lawful means, such as skip tracing, caller ID capture, or other means. You agree to receive automated calls and text messages from Us, even if You cancel your account or terminate your relationship with Us, except if You opt-out (see below). You understand that You do not have to agree to receive automated promotional calls/texts as a condition of purchasing any goods or services. Text STOP to quit to any text message and for HELP call 855-678-8731, or email Us at legalaffairsrequest@arrivia.com. To opt-out, please see the Opt-Out Instructions below.

Opt-Out Instructions. Your consent to receive automated calls and texts is completely voluntary. You may opt-out at any time. To opt-out of text messages, text STOP to any text message You receive, for Help call 855-678-8731, or email legalaffairsrequest@arrivia.com and specify that You want to opt out of text messages. You may also text HELP for help. You acknowledge and agree to accept a final text message confirming Your opt-out. We may use different shortcodes for different messaging purposes, so texting STOP to one shortcode will not effectuate a stop request for all shortcodes to which You are subscribed. If You would like to stop messages from multiple shortcodes, text STOP to each shortcode to which You would like to unsubscribe. To opt-out of automated voice calls (not text messages), You must (i) call 855-678-8731 or email written notice to legalaffairsrequest@arrivia.com revoking Your consent to receiving automated calls; and (ii) in Your notice, You must include your full name, mailing address, account number, and the specific phone number(s) for which You wish to stop automated calls. It is Your sole responsibility to notify Us if You no longer want to receive automated calls or text messages. You waive any rights to bring claims for unauthorized or undesired calls or text messages by failing to opt-out immediately or by failing to follow these instructions. Please allow up to thirty (30) days to process any opt-out request. Please note that if You opt out of automated calls or text messages, We reserve the right to make non-automated calls to You.

Fees and Charges. There is no fee to receive automated telephone calls or text messages from Us. However, You may incur a charge for these calls or text messages from Your telephone carrier, which is Your sole responsibility. Check Your telephone plan and contact Your carrier for details. You represent and warrant that You are authorized to incur such charges and acknowledge that We are not responsible for such charges. Message and data rates may apply.

Unauthorized Use of Your Telephone Device. You must notify Us immediately of any breach of security or unauthorized use of Your telephone device. Although We will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Our losses due to such unauthorized use.

Your Indemnification of Us. You agree to indemnify Us for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Us of any changes in Your contact information, including telephone number. You agree to indemnify, defend and hold Us harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys' fees). We shall have the exclusive right to choose counsel, at Your expense, to defend any such claims.

Release of Claims. In consideration of the services provided by Us, You hereby release Us from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other harms resulting from or relating to telephone calls or text messages, including without limitation any claims, causes of action, or lawsuits based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws).

General. You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Text messaging may only be available with select carriers with compatible handsets. Your obligations under this Section will survive termination of these Terms and Conditions.

TRAVEL SANCTIONS AND REGULATIONS

The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued comprehensive sanctions against various countries, currently and specifically: Cuba; Crimea Region of Ukraine, Donetsk Peoples Republic (DNR) of Ukraine, and Luhansk People Republic (LNR) of Ukraine, Iran, North Korea, and Syria. Additionally, We are prohibited from doing business with anyone who is identified on the OFAC maintained Specially Designated Nationals and Blocked Persons List ("SDN"), and or any other similar lists published by OFAC (collectively, the "Lists").

• These sanctions and Lists limit the ability for Us, Our affiliates and Our travel suppliers, vendors and related companies to conduct business with these countries and their citizens, and any individuals on the Lists. For this reason, We will be unable to accept Your enrollment or purchases online, on the phone, or via any other source, unless You can satisfy the following conditions:
• Are a citizen in a non-sanctioned country;
• Provide proof of residency in a non-sanctioned country AND evidence that you are funding the purchase, including all onboard charges, through a bank associated with a non-sanctioned country; and
• Are not named on any economic or trade sanction lists including but not limited to the Lists published by OFAC.

In the event we need to verify the above information, You agree to provide the necessary information to us in order to verify that We are not prohibited from providing products and services to you, otherwise we are unable to provide products or services to you.